Our Joint Response Vehicle responds to calls where there is a mental health concern, providing alternative transport to an ambulance or police car for people who may need help with their emotional health.

The service can be accessed by individuals experiencing a mental health crisis, as well as police officers, ambulance or rapid response crew and carers who believe someone is experiencing a mental health crisis.

The JRV is our response to the national ambulance transformation agenda set out as part of the NHS Long Term Plan.

This approach reduces pressure on emergency services and unnecessary deployment of ambulances. It also:

  • supports Section 136 and Mental Health Act conveyancing
  • gives access to crisis from the local community
  • helps the police to assess mental health needs in the community
  • supports transport between NAViGO sites for inpatients
  • proactively prevent unnecessary detention under Section 136 of the Mental Health Act
  • supports home-based crisis assessments where appropriate
  • supports joint assessment with internal and wider external teams

Police and ambulance staff can download posters to promote the service by heading to the Media Centre.


How can I access the Joint Response Vehicle?

To access the Joint Response Vehicle, call (01472) 256256 and select option 3.

The vehicle is available 24 hours a day, seven days a week.

If you’re in a mental health crisis and need urgent help, call the Single Point of Access on (01472) 256256 and select option 3. They are available 24 hours a day, 7 days a week.

Alternatively, you can call NHS 111 free from a landline or mobile phone.