We have a duty to make sure that our website is accessible to all and are committed to ensuring it conforms to WCAG2.1 AA standards.

These are some of the things we do to make sure our digital content is accessible to all:

  • Use simple colour schemes and contrasts that stick to Navigo's colour palette
  • Maintain consistent, linear layouts on all webpages
  • Align text to the left
  • Have a full suite of accessibility options inbuilt to the website
  • Use large descriptive buttons instead of 'click here'
  • Structure content using HTML tags
  • Optimise website for desktop, laptop, mobile and tablet
  • Limit use of flattened copy on images, for example in social media posts, and link out to statements instead
  • Provide captions or a transcript for all speech and voiceovers in videos
  • Use hashtags in moderation and camel case them (i.e. #WeAreNavigo instead of #wearenavigo)

We also aim to provide information in a way that is easy to understand. Our jargon buster is there to help ease any confusion!

However, we have identified a couple of areas that are not fully accessible:

  • PDF documents
  • Third party content or functionality provided by a partner organisation where we are not responsible for the accessibility.

From January 2021, we will be aiming to provide information as web page content rather than PDF, where possible. Where there is a need for a PDF, we will be looking to ensure these are created in an accessible format. This will apply to Navigo documents but not those provided by an external organisation.

If you would like any of our printed information in another format or language, such as Braille, large print or audio, please contact us. Call (01472) 583000 or email navigo.comms@nhs.net. Every effort has been made to ensure that the information in our printed materials was correct at the time of going to print. However, changes may mean that in time some details may be out of date. Please check our website for up-to-date details. We will continue to audit the website every year.

If you find any accessibility problems with this website, please contact us.