Each time you have an appointment with us, we'll update your personal records with updated information about you and your treatment.

Sometimes, you may wish to access this information to check they are accurate or to find out background information about your care.

You can use this form to request access to your own mental health record. Please enter as much information as you can as this will allow us to deal with your request effectively.

If you are requesting someone else's information, please email us at navigo.pals@nhs.net rather than completing this form. Similarly, if you are having difficulty submitting this form, please contact the above email address.

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Confidentiality

We always aim to maintain the confidentiality of our patients' records.

Unless you are currently an inpatient with us, we will require you to send us proof of identity by attaching or enclosing a copy of:

  • Your medical card, drivers license, birth certificate, passport or a letter from the DWP
    AND
  • A utility bill showing your current home address.

Photos of the above documents taken on mobile phones are acceptable.

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Details of records requested

We understand it might be hard to remember everything accurately - particularly dates and names - but please provide details about the records you are requesting access to.

Data Protection Act 2018

In line with the Data Protection Act 2018, we will respond to all requests within one month.

There will be no charge for the application, unless it is deemed excessive or repetitive. In these cases, an administration fee may be charged.

Privacy Policy

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