We're bringing Safespace to you.

The team can be contacted using Zoom – a free online video chat facility – between 5.30pm and 11pm, Monday to Friday. Sign up, download and click here to log on.

If it's your first time using Safespace and you're a bit hesitant, you can also now pop in and see the team face-to-face if you'd prefer. The cafe, based at NAViGO House on Brighowgate, is open between 5.30pm and 11.30pm, Monday to Friday.

Safespace is an out-of-hours, open door crisis cafe where you can get instant and practical mental health support.

There’s no need to call ahead. If you’re feeling vulnerable in the evenings, you can drop into Safespace and speak to fully-trained mental health professionals who will help you manage your wellbeing.

It’s a judgement-free zone and we welcome those who are in need – whether that be due to loneliness, isolation or emotional vulnerability.

Safespace is a former NAViGO Project of the Year winner and a joint initiative with North East Lincolnshire Mind. We opened our doors in April 2019.


How do I access Safespace?

If it's your first time accessing Safespace, you have the option of speaking with the team face-to-face.

We're based on the ground floor of NAViGO House on Brighowgate in Grimsby and are available between 5.30pm and 11.30pm, Monday to Friday.

Coming to the cafe is optional and you can still access the virtual service if you'd rather not come in.

We’re bringing Safespace to you. You can get in touch through Zoom.

We're available between 5.30pm and 11pm, Monday to Friday. Just click this link to connect with us.

It’s really easy to set up:

  • Sign up free to Zoom (but do not use your Facebook account to sign up)
  • Download the software to your mobile device, laptop or computer
  • Open the app on your device and sign in
  • Either click here to join, or
  • Click ‘Join’ and search for Meeting ID 208 809 6683
  • Join the chat group, either with sound only or with video
  • You will be moved into a ‘breakout’ room where you can register and speak with a member of our team privately.

NAViGO and Mind, as operators of the Safespace facility, accept no liability for content sent, transmitted, displayed or uploaded by any users of this service. Any inappropriate content will be removed and the user concerned prevented from using the electronic platform. Where necessary it will be reported to the police.

Connecting via WiFi over your broadband or a free hotspot will be free but please check if you have any data limitations in your contract.

Connecting using 3G or 4G data from a mobile device will use up some of your data allowance for the time you are connected. Data usage can vary from 120MB per hour to 500MB per hour or more depending on use of audio and video. Turning off your camera on the call will save a lot of data use.

Find more information here.

If you don’t have access to a computer or a smart phone, you can still access Safespace remotely.

We're available between 5.30pm and 11pm, Monday to Friday. You can dial in to Safespace using a phone. Just dial any one of these numbers:

Then, when prompted, key in the Meeting ID number: 208 809 6683

Telephone calls will not be free and will be charged at your network provider’s rates. Please check if you have any inclusive minutes or free calling packages set up that will make your call free.

Find more information here.

If you’re in a mental health crisis and need urgent help, call the Single Point of Access on (01472) 256256 and select option 3. They are available 24 hours a day, 7 days a week.

Alternatively, you can call NHS 111 free from a landline or mobile phone.