The way community mental health teams deliver mental health services across North East Lincolnshire has been transformed. We are now integrated with Primary Care Networks (PCNs), which are groups of GP practices.

The changes have put the service user front and centre. They are focused on ensuring their needs are met, with the support required delivered as quickly and effectively as possible.

If you are looking for support for a child or young person, please visit our dedicated Child and Adolescent Mental Health Services pages.

What are the aims?

We want to better support more people with serious mental health problems — such as psychosis, bipolar disorder, personality disorder, eating disorders, rehabilitation needs and severe depression — within their local community.

We also want to create a system that is accessible and flexible, bringing together the mental health services we provide at NAViGO with GP practices, social care and the voluntary sector.

This creates a single point of access for mental health concerns that focuses on the needs of the individual, improving access to services, service user experience and individual outcomes.

CMHT Staff Member smiling

How do GPs fit into this model of care?

NAViGO’s professional mental health teams now work within the GP practices across North East Lincolnshire.

This means we can:

  • Provide specialist support to GPs and service users can be supported by specialist mental health care professionals
  • Work closely with the primary care teams to provide support in a community setting, closer to home
  • Create care plans with service users
  • Offer faster access to better quality support
CMHT staff member

What are the benefits?

Bringing together care across mental and physical health — as well as bringing together partners from across health, voluntary and social care — saves precious time and cuts down on red tape.

The focus is on the needs of the individual, with service users shaping their support with their care co-ordinators. An individual’s needs come first.

Having a single point of access means people can access streamlined care between different organisations without needed multiple assessments in lots of different locations.

It also considers an individual’s social needs such as housing support, debt advice and loneliness which can all have an impact on a person’s mental and physical wellbeing.

CMHT staff member blonde hair smiling

Where are the teams based?

Our community mental health teams are based at PCNs across North East Lincolnshire:

  • Freshney Pelham
  • Meridian
  • Panacea
  • Apollo and SLC Medical Group
Male CMHT staff member smiling orange lanyard

How can I access the community mental health teams?

If you think you’d benefit from getting support from the Community Mental Health Team, you should get in touch with your GP.

Your GP will then refer you to us through the Community Access Team – CMHT’s single point of access. The Community Access Team assess all new referrals and agree appropriate treatment for care coordination or signposting to other organisations.

If you’re already under the care of another NAViGO service, you should speak to the person involved in your care.

They can refer you to our team through the Community Access Team – CMHT’s single point of access.

If you’re in a mental health crisis and need urgent help, call the Single Point of Access on (01472) 256256 and select option 3. They are available 24 hours a day, 7 days a week. 

Alternatively you can text ORANGE to 85258. This is a free, 24/7 text support service operated by our partners, Shout.