Jargon Buster

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AD: Assistant Directors sit within our Senior Management Team and are responsible for their own service area. You can see who they are and what they cover on our senior management team page.

 

ADHD: Attention Deficit Hyperactivity Disorder is a condition that affects people's behaviour.

 

AGM: Our Annual General Meeting, or AGM, happens every September. It's a day when the shareholders of Navigo are updated on the performance of the organisation. But it's also a chance for staff, service users, community members and others to connect. You can read more about it on our AGM pages.

 

AHP: Allied Health Professionals (AHPs) work in a variety of settings, including hospitals, patients’ homes and in the community, They play a key role in improving the health and wellbeing of patients. Occupations like dieticians, occupational therapists and art therapists are under the umbrella of AHPs. Read more

 

Amhp: An Approved Mental Health Professionals, or an Amhp, is a mental health professional who has been approved by a local social services authority to carry out certain duties under the Mental Health Act.

 

AOT: The Assertive Outreach Team (AOT) works with an identified group of service users who have severe mental health problems and aren’t currently engaging effectively with mental health services. 

 

ASD: Autism spectrum disorder (ASD) is the medical name for autism. More info

 

Alzheimer's: Alzheimer’s Disease is a progressive brain disorder that initially affects our memory and thinking skills. It is the most common type of dementia. More info

 

Bame: Bame stands for Black, Asian and Minority Ethnic and is often used as a collective term to describe people who are not of White British descent. While some organisations have moved away from this phrasing, this is the term chosen to be used by our staff BAME network.

 

BMI: BMI is a measurement that uses your height and weight to determine how healthy your weight is. Having an unusually low BMI may be a symptom of anorexia nervosa. More info

 

BPD: BPD is an abbreviation of Borderline Personality Disorder. More info

 

Barbara's Beacon: Barbara's Beacon is the name of the inpatient residential care home facility located at Tees House. More info

 

CAMS: CAMS is short for the Collaborative Assessment and Management of Suicidality. This is the name of the therapeutic framework used across NAViGO to assess suicidal risk. It's not to be confused with CAMHS (Child and Adolescent Mental Health Services).

 

CAMS-care UK: CAMS-care UK is the service licenced to deliver training on the CAMS therapeutic framework. Navigo are the only registered provider in the UK. 

 

CAMHS: Child and Adolescent Mental Health Services, or CAMHS, provide mental health services for young people up to the age of 18. In North East Lincolnshire, it is sometimes referred to as Young Minds Matter. Though pronounced the same, CAMHS and CAMS are two different terms.

 

CBT: Cognitive Behavioural Therapy is a talking therapy that works by changing the way you think and behave. It can help you cope with stress, anxiety or depression. More info

 

CEO: CEO is short for Chief Executive Officer and is a term sometimes used to refer to our chief executive, Simon Beeton.

 

CMHT: CMHT is the Community Mental Health Team, which provides support within the community to working age adults who are living with severe mental illnesses.

 

CQC: CQC stands for the Care Quality Commission. They are the independent regulator of health and social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.

 

CQUIN: The Commissioning for Quality and Innovation framework put in place extra quality improvement goals that we can agree to aim for, known as CQUINs. There is a financial incentive to achieve those aims. 

 

CTP: A Care and Treatment Plan (or CTP) covers what you want to achieve in certain areas of your life and what mental health services will help to do this. More info

 

CYP: CYP is an acronym for Children and Young People. Navigo has been running Child and Adolescent Mental Health Services, or CAMHS, since April 2022.

 

Care Coordinator: Depending on which of our services you are using, you may be assigned a care coordinator. This person is the individual who has been named and allocated to you as a service user. They have responsibility for planning and facilitating your care plan.

 

The Cedars: The name of the building which is home to older people’s community and administration support teams. More info

 

Comorbidity: If you have a comorbidity, you have one or more additional conditions on top of a primary condition.

 

DBT: Dialectical Behavioural Therapy is a talking therapy based on Cognitive Behavioural Therapy. As well as changing how you think and behave, it also focuses on accepting who you are. More info

 

DHSC: DHSC stands for the Department of Health and Social Care. It's the government department which is responsible for policy on health and social care matters in the England.

 

DIALOG: DIALOG is one of the Patient Related Outcome Measures (PROMs). It is a simple set of 11 questions that help plan care around what matters to the service user.

 

DNA: If a service user does not attend an appointment, it may be referred to as a DNA (Did Not Attend).

 

DoLS: The Deprivation of Liberty Safeguards, or DoLS, ensures people who cannot consent to their care arrangements in a care home or hospital are protected if those arrangements deprive them of their liberty. Read more

 

Datix: Datix is an IT software package used to record all incidents and risks.

 

Delusions: A delusion is a fixed belief that conflicts with reality. If you are suffering from psychosis, you may be unaware that these beliefs aren't real, so you may feel frightened. More info

 

EBE or Expert by Experience: An Expert by Experience is someone who has recent personal experience of using or caring for someone who uses mental health services.

 

EDI: EDI is the abbreviated term for Equality, Diversity, and Inclusion. It ensures fair treatment and opportunity for all, with the aim of eliminating prejudice and discrimination based on an individual group’s character traits.

 

EIT or EIP: EIT or EIP is an abbreviation for the Early Intervention in Psychosis & Transitions service. The team provide specialist personal care to young people who are at risk of, or experiencing, their first episode of psychosis.

 

EMDR: Eye Movement Desensitisation Reprocessing, or EMDR, is a psychotherapy technique used to relieve psychological stress. It’s designed to help service users recover from traumatic events. More info

 

ESR: ESR is the Electronic Staff Record. It is a payroll system used by NHS trusts.

 

EUPD: Emotionally Unstable Personality Disorder is another name for Borderline Personality Disorder (BPD). 

 

FTSU: The Freedom to Speak Up (FTSU) Guardian supports staff to speak up when they feel that they are unable to in other ways. 

 

Family interventions: In family interventions, families are brought together to understand the nature of a mental health diagnosis and improve communication with each other. It's a type of therapy particularly used to help service users experiencing psychosis, schizophrenia or bipolar disorder.

 

GDPR: GDPR stands for the General Data Protection Regulation. In the UK, this is implemented through the Data Protection Act 2018. It controls how your personal information is used by organisations, businesses or the government. Read more

 

The Gardens: The name of the site which is home to the Janine Smith Suite and Konar Suite. More info

 

Goal Based Outcomes (GBO): Goal-based outcomes is a Patient Related Outcome Measure (or PROM) that focuses on what the service user wants to achieve and get out of their care and support. It measures progress towards these identified goals.

 

HTT: The Home Treatment Team are a community-based service set up to support you if you are experiencing severe mental health issues.

 

Hallucinations: When someone hallucinates, they see, hear, smell, taste, feel or hear things that don't exist outside their mind. Hallucinations are particularly common in people living with schizophrenia or psychosis. More info

 

Harrison House: Harrison House is the name of a site which is home to services including adult inpatient lodges, Sequoia, acute and crisis.

 

Hypervigilance: Hypervigilance is a state of increased alertness and means someone is extremely sensitive to their surroundings.

 

IAPT: Improving Access to Psychological Therapies was a term previously used to describe NHS talking therapy services.

 

ICB: Integrated Care Boards, or ICBs, replaced clinical commissioning groups, or CCGs, in 2022. The name of the ICB in our area is NHS Humber and North Yorkshire ICB. They work in partnership with NHS organisations, councils and the voluntary, community and social enterprise sector to improve the health and wellbeing of local people.

 

ICP: An Integrated Care Partnership, or ICP, is a statutory committee jointly formed between the NHS integrated care board and all upper-tier local authorities that fall within the Integrated Care System area. The ICP will bring together a broad alliance of partners concerned with improving the care, health and wellbeing of the population, with membership determined locally. Read more

 

ICS: Integrated care systems (ICSs) are partnerships of organisations that come together to plan and deliver joined up health and care services, and to improve the lives of people who live and work in their area.

 

IPS: IPS stands for Individual Placement and Support. It's an employment support service for people experiencing mental health and addiction issues.

 

IPT: IPT, or interpersonal therapy, is a talking therapy that's used as an alternative to cognitive behavioural therapy as a means to support people with depression. It helps people identify and tackle problems with relationships, with the concept being that these issues may be contributing to the depression.

 

Jane Lewington Suite: The Jane Lewington Suite is an older people’s inpatient unit located at Tees House. More info

 

Janine Smith Suite: The Janine Smith Suite is a specialist older adult inpatient unit located at The Gardens. More info

 

KUF: The Knowledge and Understanding Framework (KUF) is a learning programme for professionals working across health, social care, criminal justice and voluntary sectors to support people with complex emotional needs, often associated with a diagnosis of 'personality disorder'.

 

Konar Suite: Konar is an older people’s inpatient suite located at The Gardens. More info

 

LD: LD is an abbreviation for learning disability. A learning disability affects the way a person learns new things throughout their life. More info

 

LGBT+: LGBT+ is an initialism that stands for lesbian, gay, bisexual and transgender. The + includes those who are trans, intersex, non-binary, queer, questioning, or identify their sexuality or gender in other ways.

 

MHA: MHA stands for the Mental Health Act — a piece of legislation which covers the assessment, treatment and rights of people with a mental health disorder. More info

 

Meridian Lodge: Meridian Lodge is the name of an adult inpatient unit located at Harrison House. More info

 

NHS Talking Therapies: NHS Talking Therapies is the term used for all national NHS talking therapy or psychological therapy services that help with common mental health problems like anxiety and depression.

 

NHS North East Lincs Talking Therapies: NHS North East Lincs Talking Therapies is the name of the NHS Talking Therapies service delivered by Navigo in North East Lincolnshire. 

 

NICE guidelines: NICE guidelines are evidence-based recommendations for health and care in England. They set out the care and services suitable for most people with a specific condition or need, and people in particular circumstances or settings. More info

 

OOH: OOH stands for out-of-hours and may be used to refer to the times a service may be open.

 

OPMHS: OPMHS is an acronym for older people's mental health services, comprising of our inpatient units and community teams.

 

Occupational therapy: An occupational therapist, or OT, helps you to complete everyday tasks if you’re having difficulties because of a physical or mental health issue. More info

 

Open Minds: The former name of NHS Talking Therapies. The name is no longer used.

 

PCN: A Primary Care Network (PCN) is a group of GP practices working closely together, aligned to other health and social care staff and organisations, providing integrated services to their local population. More info

 

PICU: A Psychiatric Intensive Care Unit, or PICU, is a specialist ward that provides inpatient mental health care to people who are experiencing the most acute phase of a mental health illness.

 

PLACE: Patient-Led Assessments of the Care Environment involve local people going into our buildings to assess how the environment supports the provision of clinical care. They assess things like privacy and dignity, food, cleanliness and general building maintenance.

 

PRN: Sometimes, you may be given medication which is referred to as PRN. This stands for 'pro re nata' and means you should take when required and not as a regular or scheduled dose.

 

PROMs: Patient Related Outcome Measures, or PROMs, are assessments that consider the quality and results of care or treatment from a service user’s perspective.

 

PTSD: Post-traumatic stress disorder (PTSD) is an anxiety disorder caused by very stressful, frightening or distressing events.

 

PWP: Psychological wellbeing practitioners (PWPs) are trained to assess and support people with common mental health problems – mainly anxiety disorders and depression – to manage their recovery. 

 

Pelham Lodge: Pelham Lodge is the name of an adult inpatient unit located at Harrison House. More info

 

Primary care: Primary care services provide the first point of contact in the healthcare system, acting as the 'front door' of the NHS. It includes things like going to see your GP or pharmacist.

 

Psychiatrist: A psychiatrist is a medically qualified doctor you may find working across our services. They study the diagnosis, management and prevention of mental health illnesses. As a doctor, they can prescribe medication on top of recommending other treatments. More info

 

Psychology or psychiatry: Lots of people struggle to understand the differences between psychology and psychiatry. Psychology is the study of people and human behaviour, so psychologists primarily consider thoughts, actions and reactions. Psychologists are not usually medically qualified. On the other hand, psychiatry is the study of mental health problems and their diagnosis and is practised by medically trained and qualified doctors.

 

QR code: A QR code is a quick-response code. You can scan them using the camera app on your mobile phone to access more details about something.

 

RESPECT Training: RESPECT is a programme of training that is used in education, health and social care settings to prevent, de-escalate and manage behaviour of concern.

 

RMN: A mental health nurse (RMN) is a registered nurse with specialist training in mental health nursing. 

 

Recovering Quality of Life (ReQol-10): ReQol-10 is a Patient Related Outcome Measure (or PROM). It includes ten questions about quality of life, and how this is linked to the service user’s recovery.

 

Rharian Fields: Rharian Fields is the name of the site that is home to Navigo’s eating disorder inpatient unit and eating disorder day care and community services.

 

SMI: SMI is shorthand for the term 'severe mental illness'. People with SMIs ofen need extra support or care from mental health services. Examples of SMIs include schizophrenia and bipolar disorder.

 

SMT: The Senior Management Team (SMT) is made up of service leads, assistant directors and directors. They meet regularly to give updates and make decisions about the future of the organisation.

 

SOP: A standard operating procedure (SOP) is a set of step-by-step instructions we use to help staff carry out routine operations.

 

Safespace: Safespace is the name of the crisis café operated jointly by Navigo and North East Lincolnshire Mind.

 

Spa: The Single Point of Access (Spa) offers confidential advice and information over the phone 24 hours a day, 365 days a year. If it’s not a 999 emergency but you need medical help fast, you should call them on (01472) 256256 and select the mental health option.

 

TC: TC is shorthand for a Therapeutic Community — a psychologically-informed environment where groups work together to approach long-term mental illness and personality disorders. At NAViGO, our TC is called Sequoia.

 

Task and finish group: Task and finish groups undertake a time-limited defined piece of work for a project or service development. 

 

Tees House: Tees House is the name of the site formerly known as Grange and Manor. Comprising two buildings, it is home to Barbara’s Beacon and the Jane Lewington Suite.

 

VCSE: The voluntary, community and social enterprise (VCSE) sector is an important partner for statutory health and social care agencies and plays a key role in improving health, wellbeing and care outcomes.

 

WHISe: WHISe stands for the Wellbeing Health Improvement Service. The WHISe team support service users within the Community Mental Health Team to improve their daily life, offering physical health checks and lifestyle advice to minimise comorbidity for those with severe mental illness.