NAViGO is one of only three trusts throughout England performing ‘better than expected’.

That’s according to the results for the national Care Quality Commission’s (CQC) 2021 Community Mental Health Survey.

It is the third year in a row that NAViGO’s performance has been rated highly and they are the only North of England provider to gain the honour in this year’s report.

NAViGO chief executive Simon Beeton said: “Our aim is to deliver high-quality care and it’s really important to us to understand what the people using our services are experiencing.

“These results – which put us in the top three national trusts – reflect the hard work and dedication of our staff in what has been and still is a tremendously difficult time for the NHS.

“And while we are pleased that our services have been rated highly and there is recognition of what we are getting right, we know we can make further improvements as we strive to deliver better and better care, support and opportunities.”

Significantly above the average

The report summarises the experiences of over 17,000 adults who used NHS community mental health services between 1 September 2020 and 30 November 2020 with regards to how their care and treatment was organised, planned and reviewed, as well as crisis care, support and wellbeing plus overall evaluations.

The proportion of NAViGO service users who responded to the survey answering positively to questions about their care was significantly above the average of other trusts.

The survey of people who use community mental health services has been conducted annually since 2004.