NAViGO have been featured as a case study in a new guide aimed at making digital mental health services more accessible.

As COVID-19 forced us to move much of our provision online, we had to move quickly to ensure we could still engage with individuals who did not have the means to access technology.

The guide looks at how we:

  • Launched a questionnaire assessing service users' access to technology, internet connectivity and training needs
  • Created a digital inclusion dashboard to identify those in need and source funding to purchase 4G-enabled tablets
  • Set up a tablet loan scheme to ensure access to services

You can download the guide here. We are featured on page 15 of the document.

The Mental Health Network and Association of Mental Health Providers have co-produced the digital inclusion guide, which will give practical tips which can be used by mental health providers to make their digital mental health services more inclusive.

Through practical advice, ideas and case studies, the guide aims to help mental health service providers ensure all individuals in need of mental health services have choice in the care they receive, and nobody is excluded due to a lack of digital access, confidence or skills.

Developed for service leads and organisation boards, the Digital Inclusion in Mental Health Services guide covers four key themes; improving user access, building skills and confidence, supporting your workforce, and governance and accountability to help you evaluate where your organisation is currently in relation to achieving digital inclusion.

Share this story!