To make sure we’re doing all we can to reduce the risk of infection to both you and our staff, we have a number of social distancing and infection control measures in place.

Hand sanitiser is available for both staff and service users to use. Please use the sanitiser as you enter and leave the building.

Please make sure you keep at least one metre apart from other people. And two metres apart where possible.

Some areas have also had protective screens installed. Clear signage provides helpful guidance throughout the building.

Staff helping you might look different. They will be wearing a mask and they might also wear scrubs, gloves and an apron.

Please don’t be alarmed, this is to help stop germs spreading.  We are doing all we can to make sure both you and our staff are safe. Underneath, it’s still the same person caring for you.

Please remember, if you have or think you might have coronavirus (Covid-19), or any respiratory symptoms (cough, running nose, sneezing, sore throat, a high temperature), you need to stay at home.

All service users and visitors need to wear a face covering at all times when in one of our buildings. This is for your safety and the safety of other people.

Face coverings can be cloth and/or homemade. The government has provided guidance on how to wear and make a cloth face covering here. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose.

Please plan in advance and bring a face covering with you whenever possible, but if you don’t have a face covering or cannot wear one, please tell us before you visit. Face masks will be provided where you don’t have one.

If you cannot wear a face covering due to physical or mental health conditions, please let us know, we will see what other measures we can put in place to ensure everyone’s safety. If you are a deaf or hearing impaired, we have communication options to ensure that we can communicate with you effectively. This might include us wearing clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors must also follow the social distancing and hand hygiene measures in a NAViGO building.

We may need you to have your temperature taken or have a lateral flow test before you can enter the building, especially in some units where there are particularly vulnerable people or there is a heightened risk of infection.

When visiting The Beacon and Rharian Fields, you must show evidence of having two doses of the covid-19 vaccination and receive a negative lateral flow test on the day of your visit, either by conducting the test at home or when arriving at the units. 

Please call to let us know if you or anyone in your home has respiratory symptoms before we visit your home. We will also telephone you before your support visit to ask if you or anyone living with you has symptoms of covid-19.

For your safety and the safety of our staff, please wear a face covering while we visit your home. Our staff member will be wearing a mask. They may also wear scrubs, gloves and an apron. This is to help stop germs spreading.

They might look different. But underneath, it’s still the same person supporting you.

If you live with other people, they will be asked to leave the room while you receive support from staff.

Face coverings can be cloth and/or homemade. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose. If you don’t have a face covering, please tell your support worker when we visit so we can provide you with one. If wearing a face covering is difficult due to physical or mental health conditions, please let us know and we will consider other options to ensure everyone is safe.

If you are deaf or hearing impaired, we have a range of communication options to make sure that we can communicate effectively with you.

Please remember, if you have or think you might have coronavirus (covid-19), or have respiratory symptoms, you need to stay at home. The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

 

If you have any of these symptoms, you should arrange to have a PCR test.

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