To make sure we’re doing all we can to reduce the risk of infection to both you and our staff, we have a number of social distancing and infection control measures in place.

Hand sanitiser is available for both staff and service users to use. Please use the sanitiser as you enter and leave the building.

We’ve introduced a one way system throughout our buildings and installed new signs and floor markings to show you the way. Please make sure you keep two metres apart from other people.

Some areas have also had protective screens installed and, where possible, we’ve created separate entrances and exits. Clear signage provides helpful guidance throughout the building. Separate staff and visitor toilets have been introduced.

Staff helping you might look different. They will be wearing a mask and they might also wear gloves and an apron.

Please don’t be scared. This is to help stop germs spreading to help make sure you are safe and they are safe. Underneath, it’s still the same person caring for you.

All service users and visitors need to wear a face covering at all times when in one of our buildings. This is for your safety and the safety of other patients and staff.

Face coverings can be cloth and/or homemade. The government has provided guidance on how to wear and make a cloth face covering here. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose.

Please plan in advance and bring a face covering with you whenever possible, but if you don’t have a face covering or cannot wear one, please tell us before you visit. Face masks will be provided in emergencies.

If wearing a face covering is difficult due to physical or mental health conditions, please let us know. Other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language.

All visitors must also follow the social distancing and hand hygiene measures in a NAViGO building.

There may also be times when you may need to have your temperature taken, especially in some units where there is a heightened risk.

Please call to let us know if you or anyone in your home has symptoms of Covid-19 before we visit your home. We will also telephone you before your support visit to ask if you have symptoms of Covid-19.

For your safety and the safety of our staff, please wear a face covering while we visit your home. Our staff member will be wearing a mask. They may also wear gloves and an apron. This is to help stop germs spreading.

They might look different. But underneath, it’s still the same person supporting you.

If you live with other people, they will be asked to leave the room while you receive support from staff.

Face coverings can be cloth and/or homemade. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, as long as they are not loose and they cover the mouth and nose. If you don’t have a face covering, please tell your support worker when we visit so we can provide you with one. If wearing a face covering is difficult due to physical or mental health conditions, please let us know. Other measures will be considered on a case-by-case basis.

If you are deaf or hearing impaired, our staff have a range of communication options to make sure that they can communicate effectively with you.

The health and safety of our service users, staff and visitors is extremely important to us.

We have carried out risk assessments across our service areas to make sure the work environment is adjusted wherever necessary to minimise risks to staff members and service users.

We continue to follow government guidance and adhere to infection control advice including hand hygiene and the use of PPE.

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Please remember, if you have or think you might have coronavirus (Covid-19), you need to stay at home. The main symptoms of coronavirus are:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

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