Here at NAViGO, we have a duty of care for the health, safety and wellbeing of our staff as well as service users. We have a responsibility to provide a safe and secure working environment for our employees.

As part of this, all staff and service users are expected to behave in an acceptable and respectful manner.

All of our staff aim to be polite, helpful and sensitive to the individual needs and circumstances of all service users even when sometimes dealing with difficult tasks and situations.

We understand that when someone is ill they may not always act in a reasonable manner. However, abuse, violence or aggressive behaviour is not something our staff should have to experience.

We support the NHS ‘Zero Tolerance’ campaign for health service staff which states that our employees have a right to care for others without fear of being attacked or abused.

Any incident in which an employee is abused, threatened, intimidated or assaulted relating to their work is unacceptable and will not be tolerated.

This includes the serious or persistent use of verbal abuse, aggressive tone and language and swearing.

Although not exhaustive, the following are examples of behaviour that is considered unacceptable:

  • Violence
  • Physical assault
  • Sexual harassment
  • Verbal abuse including:
    • threatening or abusive language involving offensive remarks
    • racist behaviour or remarks
    • sexual remarks
  • Aggressive, forceful tone or language that is upsetting to staff
  • Threats or threatening behaviour

A good relationship between health care provider and service user is based on mutual respect and trust.

Please help us to focus on caring for you.