Feeling low, lonely or vulnerable in the evening?
Walk into Safespace or join online
If you are looking for support for a child or young person, please visit our dedicated Child and Adolescent Mental Health Services pages.
We can all feel vulnerable from time to time - especially in the evenings.
Safespace is an out-of-hours, open door crisis cafe where you can get instant and practical mental health support.
If you’re feeling low in the evenings, you can drop into Safespace and speak to fully-trained mental health professionals who will help you manage your wellbeing.
Or, if you'd rather stay at home, you can contact us using Zoom.
It’s a judgement-free zone and we welcome those who are in need – whether that be due to loneliness, isolation or emotional vulnerability. There's no need to call ahead - just drop in.
Safespace is a former Navigo Project of the Year winner and a joint initiative with North East Lincolnshire Mind. We opened our doors in April 2019.
When is Safespace open?
Please find below Safespace opening hours.
| Day | Face-to-face | Online peer support* | Bookable one-to-one online sessions** |
|---|---|---|---|
| Monday | 5.30pm-11.30pm | Closed | 7.30pm-8.00pm |
| Tuesday | 5.30pm-11.30pm | 9.00pm-10.00pm | Closed |
| Wednesday | 5.30pm-11.30pm | Closed | 7.30pm-8.00pm and 8.30pm-9.00pm |
| Thursday | 5.30pm-11.30pm | 9.00pm-10.00pm | Closed |
| Friday | 5.30pm-11.30pm | Closed | 7.30pm-8.00pm |
| Saturday | 5.30pm-11.30pm | 9.00pm-10.00pm | Closed |
| Sunday | 5.30pm-9.00pm | Closed | 7.30pm-8.00pm |
There’s no need to call ahead if you're coming to the Safespace crisis cafe, but we're currently limited as to how many people we can allow in at any one time.
If you're travelling some distance to see us, you may wish to call ahead to ensure there is space available. If you want to do this, please call the Single Point of Access on (01472) 256256 and select option 3.
*Peer support Safespace sessions over Zoom will be available on Tuesdays, Thursdays and Saturdays between 9.00pm and 10.00pm. There is no need to book ahead and people can drop in as they wish.
**Online one-to-one Safespace sessions can now be pre-booked. These slots are around 30 minutes long. One-to-ones can be booked by calling the Single Point of Access on (01472) 256256 and selecting option 3 after 4.00pm on the day you are requesting an appointment. Slots are available at the above times.
How do I access Safespace?
There's no need to call ahead — you can access Safespace by walking in and speaking to the team face-to-face.
We're based in Navigo Coffee House on Brighowgate in Grimsby.
Coming to the cafe is optional and you can still access the virtual service if you'd rather not come in.
We’re bringing Safespace to you. You can get in touch through Zoom. Just click this link to connect with us.
Peer support Safespace sessions over Zoom will be available on Tuesdays, Thursdays and Saturdays between 9.00pm and 10.00pm. There is no need to book ahead and people can drop in as they wish.
Online one-to-one Safespace sessions can now be pre-booked. These slots are around 30 minutes long. One-to-ones can be booked by calling the Single Point of Access on (01472) 256256 and selecting option 3 after 4.00pm on the day you are requesting an appointment. Slots are available at the below times.
- Monday (7.30pm-8.00pm)
- Wednesday (7.30pm-8.00pm and 8.30pm-9.00pm)
- Fridays (7.30pm-8.00pm)
- Sunday (7.30pm-8.00pm)
It’s really easy to set up:
- Sign up free to Zoom (but do not use your Facebook account to sign up)
- Download the software to your mobile device, laptop or computer
- Open the app on your device and sign in
- Either click here to join, or
- Click ‘Join’ and search for Meeting ID 208 809 6683
- Join the chat group, either with sound only or with video
- You will be moved into a ‘breakout’ room where you can register and speak with a member of our team privately.
Navigo and Mind, as operators of the Safespace facility, accept no liability for content sent, transmitted, displayed or uploaded by any users of this service. Any inappropriate content will be removed and the user concerned prevented from using the electronic platform. Where necessary it will be reported to the police.
Connecting via WiFi over your broadband or a free hotspot will be free but please check if you have any data limitations in your contract.
Connecting using 3G or 4G data from a mobile device will use up some of your data allowance for the time you are connected. Data usage can vary from 120MB per hour to 500MB per hour or more depending on use of audio and video. Turning off your camera on the call will save a lot of data use.
If you don’t have access to a computer or a smart phone, you can still access Safespace remotely.
We're available between 5.30pm and 11pm, Monday to Friday. You can dial in to Safespace using a phone. Just dial any one of these numbers:
- +44 131 460 1196
- +44 330 088 5830
- +44 208 080 6592
- +44 208 080 6591
- +44 203 481 5240
- +44 203 481 5237
Then, when prompted, key in the Meeting ID number: 208 809 6683
Telephone calls will not be free and will be charged at your network provider’s rates. Please check if you have any inclusive minutes or free calling packages set up that will make your call free.
If you’re in a mental health crisis and need urgent help, call the Single Point of Access on (01472) 256256 and select option 3. They are available 24 hours a day, 7 days a week.
Alternatively, you can call NHS 111 free from a landline or mobile phone.