Man having chat with son who holds a football

Getting a young person the help they need can feel like a scary thing to do.

But it's important to reach out as early as possible so they can get the support they need.

Parents and carers can't directly refer a young person to Child and Adolescent Mental Health Services. But you can speak to a professional, such as a GP or teacher, who can refer on your behalf.

We've explained the process in more detail below.

If you have any questions, you can contact us by calling (01472) 252570. Please note this phoneline is monitored from Monday to Friday between the hours of 9am and 4.30pm.


The first step is usually to speak to family doctor, teacher or any other professional in your child's life.

They will ask you to tell them a bit about the kind of problems your child is experiencing. They can then think about what sort of help they might need.

If they think your child needs support from the Child and Adolescent Mental Health Service, they will make a referral on your behalf.

If we think we are the right place to help, we will offer what is called an assessment appointment. 

This appointment is usually around six weeks after we have been asked to see your child, will take place at Freshney Green Primary Care Centre in Grimsby and lasts around 90 minutes.

If there are reasons to believe your child can't wait this long they may need to be seen straight away. 

The frequency of the appointments varies on the type of problem your child is having and will depend on what you agree with their practitioner.

The length of the appointments will depend on the person your child sees and the type of support they need. Often appointments may be fortnightly or weekly.

As things start to improve the frequency of the appointments will become less and less until your child no longer feels the need to come to see us.

If at any time they feel that they need to see us more often, we would talk and agree this together.

If a young person is in immediate physical danger, please call 999 immediately.

If they are in a mental health crisis and need urgent help, you can call us — 24 hours a day, 7 days a week.

  • Between 9am and 5pm, Monday to Friday, you can call the advice line on (01472) 252570
  • Outside these hours, call the Single Point of Access on (01472) 256256 and select option 3
  • Alternatively, you can call NHS 111 free from a landline or mobile phone.

If you have a safeguarding concern, please see our Safeguarding page.