Jane Lewington (JL) Chief Executive (Chair)
Simon Beeton (SB) Deputy Chief Executive
Julie Gray (JG) Head of Corporate Affairs/Company Secretary
John Tucker (JT) Elected Community Member Representative
Pam Bendle (PB) Elected Community Member Representative
Kelly Moore (KM) Elected Staff Member Representative
Richard Watson (RW) Head of Workforce and Development
Courtney Peet (CP) Elected Community Member Representative
Mark Peplow (MP) Elected Staff Member Representative
Craig Champion (CC) Elected Community Member Representative
Janine Smith (JS) Deputy Chief Operating Officer
Joanne Keen (JK) Head of Tukes/Employment and Commercial Services
Nicola Carroll (NC) Membership Board Secretary
Annie Darby (AD) Service Development Manager
Bradley King (BK) NAViGO Staff Member
Jennifer Clarke (JC) Community Member
George Baker (GB) Public Governor, RDaSH
Jackie Griffiths (JGr) Patient Experience Lead
Amy Quickfall (AQ) Engagement and Projects Manager
Kristina Parker (KP) Communications Lead
Anna Morgan (AM) Head of Business Development
Vicky Ayres (VA) Associate Nurse Consultant - Agenda Item 4
Freedom Nwokedi (FN) Clinical Team Lead, Konar Suite - Agenda Item 5
1. WELCOME AND APOLOGIES
- Apologies were received from Kristina Fletcher and Mike Reeve.
2. QUORUM AND DECLARATION OF INTERESTS
- The Chair noted that as there was a minimum of one Executive Director, one officer of NAViGO and at least one Elected Staff Member Representative and one Elected Community Member Representative present the meeting was quorate.
- The Chair invited members to declare any interests conflicting with agenda items to be discussed at the meeting.
3. NOTES FROM THE MEETING OF 3rd JUNE 2021
- Approval of Notes – The notes of the June meeting were agreed as a true and accurate reflection.
- Using a hybrid model at future membership board meetings was agreed at the management brief. A trial has taken place which highlighted difficulties with sound and inclusion, and it was agreed that the chairing of the meeting and etiquette was of utmost importance. It was suggested that there may be a need for training for the chairs and attendees.
- Members agreed to trial the hybrid format at the August meeting, and then decide regarding future meetings. Julie to issue rules/guidance in advance of the meeting.
- Most of the members confirmed they would prefer to continue to attend virtually, therefore it was agreed that the meeting would be held at a smaller venue in August. Nicola to source venue.
4. "IN THE SPOTLIGHT" RESILIENCE HUB AND 24/7 LINE
- Vicky Ayres attended and shared a presentation.
- The 24/7 line is a telephone line is an all age, all access support service that covers North and North East Lincolnshire with no exclusions. The HCV resilience hub is dedicated to support staff members of frontline services and their families.
- The 24/7 line is well used across North East Lincolnshire with varying outcomes of calls, from low level up to acute crisis. There has been a reduction in calls going through to urgent services, but the complexity of issues has increased resulting in the call duration increasing. A limited amount goes through to secondary services.
- The amount of older people engaging with the 24/7 line has increased and is at its highest. There has also been an increase in ages 18-25, many from this age group do not want face to face contact or a phone call therefore other mechanisms are being explored to enable further engagement.
- There has been a significant change in the gender variant.
- Feedback is obtained from people using the service, this can prove difficult as people do not want to relive the situation that prompted the contact.
- Amy and Courtney to liaise with Vicky regarding raising awareness at Nexus, and with Mike Reeve regarding involvement in the designing of the offer for 16–25-year olds.
- Vicky to link with Jo Keen to ensure that the reshaping of employment services is considered and with Anna Morgan regarding educating Primary Care about the service.
- In North Lincolnshire there has been a culture barrier as people there are not used to being able to access support, and there have been problems with engagement and awareness. Anna will be linking with PCN’s to build relationships in that area.
- Cost effective ways of working are being explored whilst looking at the data of the times of high demand.
- The Resilience Hub serves all trust partners, it does not duplicate or reproduce services already available across the patch. The service is intended to support people who are supporting others, and their families.
- Minimal number of high-risk cases, but the complexity of cases is high. There is a proactive approach to outreach to try and reach before the need for intensive one to one support.
5. BAME REPRESENTATION
Following last month’s discussion, the paper returned to CIC Board where the comments and concerns raised at Membership Board were considered in detail.
The chair explained that the NHS people plan focuses on all inequalities, BAME is the first characteristic to receive the focus to ensure that people from a BAME background are represented across all levels of the workforce. As a publicly funded organisation NAViGO are in full support of the equity agenda. Once the BAME community are represented appropriately the focus will move to other characteristics.
The members were asked to consider how the BAME representative will be elected and received a paper outlining two proposals.
Concerns were raised that if only BAME colleagues were to vote for the BAME rep this would create segregation. This was challenged with the view that BAME colleagues know what they require from a representative and the need for their own voice to represent those needs is essential.
Following discussions another option was added to the two proposed; the BAME network to elect 2/3 candidates to be entered into the main election, those candidates can also stand for a non-specific rep post. Members were asked to vote, and the results were -
Option 1 - Pre election by the BAME network - 7 Votes
Option 2 – BAME representative elected by BAME colleagues - 2 Votes
Option 3 - BAME representative elected as part of the general overall election - 0 Votes
- Option 1 received most votes, therefore the BAME network will be asked to co-ordinate elections for BAME colleagues (regardless of whether they are members of the network) to identify 2/3 candidates who they support putting forward onto the BAME position in the election. If a candidate is elected, they will be required to become a member of the BAME network if they are not already.
- It was agreed that the process will be formally reviewed at the end of the first year, and that the same process would need to be adopted for any future characteristics.
6. MONTHLY COVID-19 UPDATE
- The next easing of restrictions is due 19th July and any changes to services will be brought to Membership Board.
7. MEMBERSHIP APPLICATIONS
- Paper provided showed 4 applications had been received.
Staff Members 476
Community Members 273
- The applications were approved.
8. COMMUNITY AND STAFF REPRESENTATIVE UPDATE
- The minutes of the most recent reps meeting will be distributed following the meeting.
- John is exploring free places at Chelsea flower show.
- Volunteers and carers groups are restarting with limited numbers.
- Face to face meetings continue at Hope Court.
9. CARERS UPDATE
- The carers list is being updated, and a carers resilience package is being developed. The welcome back event was a success.
10. COMMUNICATIONS, MARKETING AND ENGAGEMENT
Communications and Marketing
- Plans are ongoing for this year’s AGM.
- The marketing for the Potting Shed has been a success, and random acts of kindness continues with customers occasionally receiving one off free items.
- Summer wellbeing magazine is being produced.
- 250 staff have signed up to the Rainbow badge.
- Inclusion group starts today.
- Resilience work for young people is ongoing.
11.1 Under 18 admissions policy - New
11.2 Falls Policy - Amended
11.3 Sequoia Therapeutic Community Operational Policy - Amended
11.4 TMS QEEG Policy - Amended
11.5 Barbara's Beacon Operational Policy - Amended
11.6 Smartcard Registration Authority Policy - Amended
11.7 Smoke Free Policy – Amended
- All amendments and policies were approved.
12. QUARTERLY UPDATES
- 12.1 Workplan Summary Report
Deferred to August
- 12.2 Training & Development/Workforce/Bank
Paper received for information.
- 12.3 Gardiner Hill Foundation
Paper received for information.
- 12.4 Volunteers
Paper received for information.
Half Yearly Update
- 12.5 Carer Strategy Progress Report & Carers Dashboard
Members were asked to send any feedback to the paper received to Kelly Moore and the paper will be brought back to the August meeting.
13. HYBRID MEETING FEEDBACK
- Item discussed in matters arising
- Due to time constraints Julie will invite staff and community representatives to an Incident Management Meeting to discuss the options for the AGM.
15. ANY OTHER BUSINESS
- No other business was discussed.
16. DATE AND TIME OF NEXT MEETING
- Thursday 2nd September 2021, 10am via zoom.
- Please forward apologies to email@example.com
- Papers for the meeting
- Papers can be obtained from Nicola Carroll.