Patient Advice and Liaison Services


Patient Advice and Liaison Services

As a patient, relative or carer sometimes you may need to turn to someone for advice and support. This is where the NAViGO patient advice and liaison service (PALS) can help you.

NAViGO PALS is an impartial, confidential NHS service that can help service users who use mental health or social care services.

PALS is about listening, learning and working with you to improve the services that you receive from NAViGO.

PALS will:

  • Help answer your questions about NAViGO or your care
  • Advise and support when things go wrong
  • Respond to your concerns and problems
  • Listen to your suggestions for improving our services.

Ways to get in touch with PALS

Click here to complete an online form

Telephone: (01472) 583040


Write to:
PALS and complaints
NAViGO House
3-7 Brighowgate
North East Lincolnshire
DN32 0QE

More information on NAViGO's PALS service

Your opinion counts leaflet

External regulation of our service

The Care Quality Commission are the independent regulator of all health and social care services in England.

Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in peoples own homes and elsewhere meets national standards of quality and safety.

To view details of NAViGO services that are registered with the CQC, please click here.

Advanced decisions

Please click here to find out more about how you can make advanced decisions about your care and treatment.

NHS Care Record Guarantee

The NHS Care Record Guarantee for England sets out the rules that govern how service users information is used in the NHS and what control the individual can have over this. It covers people's access to their own records; controls on others' access; how access will be monitored and policed; options people have to further limit access; access in an emergency; and what happens when someone cannot make decisions for themselves.

To download NAViGO's summary on the NHS Care Record Guarantee please click here.

To view the full document, please click here.

Your Medication - Choice and Medication

It is important to NAViGO that you have the right information about your medication and that your prescription is right for you. To help ensure you have access to medication information whenever you need it, NAViGO Health and Social Care have partnered up with Choice and Medication, a web-based database containing data on hundreds of medications commonly used in mental healthcare. Please click here for more information. 


If you or someone you know is a vulnerable adult and suffering from abuse, harm or neglect call the safeguarding adults team for confidential advice.

Call: (01472) 256256          (Single Point of Access, focus independent adult social work)

Or go to:

Heritage House,
Fishermans Wharf
N E Lincolnshire
DN31 1SY

All you need to do is share your concerns with us – your call could make a difference.

Please click here for more information about safeguarding. or visit the North East Lincolnshire Council website at or The Focus Independent Social Work  website at